These terms and conditions (“Terms”) govern your use of products and services provided by Eiffel Industries. By accessing or using any of our products or services, you agree to be bound by these Terms. Please read them carefully before proceeding. If you do not agree to these Terms, please refrain from using our products or services.

Product Information and Use:

a. Eiffel Industries manufactures and distributes water pipes and related products.
b. Our products are intended for use in plumbing, irrigation, or other water management applications as specified in the product descriptions.
c. It is the responsibility of the customer to ensure that the products are used in accordance with local laws, regulations, and industry standards.

Ordering and Payment:

a. Orders can be placed through our website, authorized distributors, or directly with Eiffel Industries.
b. Payment terms are specified at the time of purchase and may vary based on the type of product, quantity, and customer relationship.
c. Prices are subject to change without notice. Any applicable taxes or shipping charges will be added to the total order amount.

Shipping and Delivery:

a. Eiffel Industries will make reasonable efforts to ship products in a timely manner.
b. Delivery times are estimates and may vary depending on factors beyond our control, such as transportation delays or customs clearance.
c. Customers are responsible for providing accurate shipping information. Additional charges may apply for address corrections or re-delivery attempts.

Returns and Refunds:

a. Refunds will be issued in the original form of payment upon receipt and inspection of the returned items.
b. Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.

Product Warranty:

a. This warranty does not cover damage caused by improper installation, misuse, neglect, or acts of nature.
b. Warranty claims must be submitted in writing and may require proof of purchase.

Limitation of Liability:

a. In no event shall Eiffel Industries be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our products, even if advised of the possibility of such damages.
b. Our liability shall be limited to the purchase price of the products.

Intellectual Property:

a. All intellectual property rights related to our products and services, including but not limited to trademarks, patents, and copyrights, belong to Eiffel Industries.
b. Customers may not reproduce, distribute, or modify our products without prior written consent.

Governing Law:

a. These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles.
b. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in South Africa.

Changes to Terms:

a. Eiffel Industries reserves the right to modify or update these Terms at any time without prior notice.
b. Changes to the Terms will be effective immediately upon posting on our website.
c. Continued use of our products or services after the posting of changes constitutes acceptance of the modified Terms.